Serenity Scope Home Care LLC — Privacy Policy (Website, Clients & Employees)

Effective Date: August 27, 2025

Last Updated: August 27, 2026

Applies To: Website visitors, clients, prospective clients, employees, job applicants, contractors, and anyone interacting with Serenity Scope Home Care LLC online or through agency systems.

1. Introduction

Serenity Scope Home Care LLC (“Serenity Scope,” “we,” “our,” or “us”) is committed to protecting the privacy of all individuals who visit our website, submit information, apply for employment, or receive services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with HIPAA, Indiana privacy laws, and industry best practices.

2. Information We Collect

A. Information You Provide Directly

We may collect:

• Full name
• Email address
• Phone number
• Home address
• Emergency contact information
• Client health‑related details submitted during inquiries
• Employment application details (license number, resume, credentials, background check information)
• Any information submitted through contact forms, intake forms, or employment forms

B. Information Collected Automatically

When you visit www.serenityscope.com, we may automatically collect:

• IP address
• Browser type and device type
• Pages visited and time spent
• General location (city‑level)
• Cookies and analytics data

This information is used only for security, performance, and website improvement.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries or service requests
• Process employment applications
• Verify professional credentials
• Communicate service updates, scheduling, or confirmations
• Improve website functionality and user experience
• Maintain safety and security of our systems
• Comply with legal, regulatory, and licensing requirements

We do not sell or rent personal information.

4. How We Share Information

We may share information only when necessary:

• With trusted third‑party vendors (website hosting, analytics, communication tools)
• With background‑check providers for employment screening
• With regulatory agencies when legally required
• With emergency personnel when client safety is at risk
• With law enforcement when required by subpoena or investigation

We never share personal information for marketing by outside organizations.

5. HIPAA & Client Health Information

For clients receiving home‑care services, Serenity Scope follows:

• HIPAA Privacy Rule
• Indiana Adult Protective Services reporting requirements
• Trauma‑informed and culturally humble care standards

Protected Health Information (PHI) is used only for:

• Care coordination
• Scheduling
• Documentation
• Billing
• Safety and compliance

PHI is never disclosed without client authorization unless required by law.

6. Employee & Applicant Information

Employment‑related information is used for:

• Hiring and credential verification
• Scheduling and communication
• Payroll and HR compliance
• Mandatory reporting obligations

Employee information is stored securely and accessed only by authorized personnel.

7. Cookies & Tracking

Serenity Scope uses cookies to:

• Improve website performance
• Understand visitor behavior
• Enhance user experience

Visitors may disable cookies through their browser settings.

8. Data Security

We implement administrative, technical, and physical safeguards to protect personal information, including:

• Encrypted communication
• Secure storage systems
• Access controls
• Regular security reviews

No system is 100% secure, but we take reasonable measures to protect all data.

9. Your Privacy Rights

Depending on your location, you may request:

• Access to your personal information
• Corrections or updates
• Deletion of certain data
• Restrictions on marketing communications

Requests may be submitted to contact@serenityscope.com.

10. Children’s Privacy

Serenity Scope does not knowingly collect information from children under 13. Any accidental collection will be deleted promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will always be posted on this page with a revised “Effective Date.”

12. Contact Us

Serenity Scope Home Care LLC

Email: contact@serenityscope.com

Location: Gary, Indiana

Website: www.serenityscope.com

Terms of Service

Effective Date: August 27, 2025

Last Updated: August 27, 2026

1. Acceptance of Terms

By accessing or using the Serenity Scope Home Care LLC website, submitting information, applying for employment, or requesting services, you agree to these Terms of Service. If you do not agree, please discontinue use of the website.

2. About Serenity Scope Home Care LLC

Serenity Scope Home Care LLC (“Serenity Scope,” “we,” “our,” or “us”) provides non‑medical home‑care services, wellness support, and holistic care coordination in accordance with Indiana regulations and agency policies.

Our website provides:

• Service information
• Contact and intake forms
• Employment applications
• Educational resources

3. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to disrupt or compromise website security
• Submit false, misleading, or fraudulent information
• Copy or misuse any content, branding, or materials

All website content is owned by Serenity Scope and protected by copyright and trademark laws.

4. Not Medical Advice

Information on this website is for general educational purposes only. It does not constitute:

• Medical advice
• Diagnosis
• Treatment
• Nursing assessment

Clients must rely on their care plan, physician guidance, and agency communication for health‑related decisions.

5. Service Eligibility

To receive home‑care services, individuals must:

• Complete an intake assessment
• Meet agency service criteria
• Agree to the Client Service Agreement
• Provide accurate information
• Participate in safety planning when applicable

Serenity Scope reserves the right to decline services when safety, regulatory, or capacity limitations exist.

6. Employment Applications

Applicants agree that:

• All information submitted is truthful
• Credentials may be verified
• Background checks may be conducted
• Employment is not guaranteed
• False information may result in disqualification

Serenity Scope follows all Indiana labor laws and equal opportunity standards.

7. Privacy & Data Protection

Your use of the website is also governed by our Privacy Policy, which explains:

• What information we collect
• How we use it
• How we protect it
• Your rights

By using the website, you consent to the practices described in the Privacy Policy.

8. Third‑Party Services

We may use trusted third‑party tools for:

• Website hosting
• Analytics
• Communication
• Employment screening

These providers may collect limited information necessary to perform their functions. Serenity Scope is not responsible for third‑party policies or practices.

9. Service Modifications

We may update:

• Website content
• Policies
• Service offerings
• Terms of Service

Changes take effect immediately upon posting. Continued use of the website indicates acceptance of updated terms.

10. Limitation of Liability

Serenity Scope is not liable for:

• Website interruptions
• Technical errors
• Unauthorized access attempts
• Damages resulting from misuse of the website

Home‑care services are governed by separate client agreements and regulatory requirements.

11. Governing Law

These Terms of Service are governed by the laws of the State of Indiana.

HIPAA NOTICE OF PRIVACY PRACTICES

Effective Date: August 27, 2026

This Notice describes how medical‑related personal information about you may be used and disclosed, and how you can access this information. Please review it carefully.

Although Serenity Scope Home Care LLC is a non‑medical personal services agency, we still collect and maintain certain personal and health‑related information necessary for care coordination, safety, and compliance. We protect this information in accordance with HIPAA and Indiana confidentiality laws.

1. Our Commitment to Your Privacy

Serenity Scope Home Care LLC is committed to safeguarding your personal information. We follow all applicable federal and state privacy laws, including HIPAA, Article 455 IAC 2‑21‑1(8)(A), and confidentiality standards for non‑medical home‑care providers.

We maintain physical, electronic, and administrative safeguards to protect your information.

2. Information We May Collect

To provide services, we may collect:

• Name, address, phone number, and emergency contacts
• Service needs and care preferences
• Safety concerns or support requirements
• Notes related to your well‑being, home environment, or care plan
• Information shared by case managers, family, or authorized representatives

We do not collect or store medical records unless voluntarily provided for safety or coordination purposes.

3. How We Use Your Information

We may use your information to:

• Coordinate and deliver non‑medical home‑care services
• Communicate scheduling, updates, or changes
• Ensure safety and quality of care
• Comply with legal or regulatory requirements
• Respond to emergencies
• Maintain internal records and documentation

We will only use your information in ways that support your care and safety.

4. How We May Share Your Information

We may share information only when necessary, including:

• With caregivers assigned to your services
• With case managers or authorized representatives
• With emergency personnel if safety is at risk
• With state agencies when legally required
• With individuals you designate in writing

We do not sell or share your information for marketing.

5. Your Rights Regarding Your Information

You have the right to:

• Request a copy of your records
• Ask for corrections to inaccurate information
• Request limits on how your information is used
• Request confidential communication
• Receive a paper or electronic copy of this Notice
• File a complaint without fear of retaliation

Requests may be submitted to contact@serenityscope.com.

6. Confidentiality & Non‑Medical Status

Serenity Scope is a non‑medical PSA agency. We do not:

• Provide medical treatment
• Perform clinical assessments
• Maintain medical charts
• Bill insurance or Medicare

However, any personal or health‑related information shared with us is protected under HIPAA‑aligned confidentiality standards.

7. Mandatory Reporting

We are required by Indiana law to report:

• Abuse
• Neglect
• Exploitation
• Serious safety concerns

Reports are made only to appropriate authorities and only when legally required.

8. Changes to This Notice

We may update this Notice at any time. The most current version will always be available on our website and at your request.

9. Questions or Complaints

If you have questions or concerns about your privacy rights, contact:

Serenity Scope Home Care LLC

Email: contact@serenityscope.com

Location: Gary, Indiana

Website: www.serenityscope.com

You may also file a complaint with the U.S. Department of Health & Human Services. We will never retaliate against you for filing a complaint.

Client Rights & Responsibilities

Effective Date: August 27, 2026

Serenity Scope Home Care LLC is committed to providing care that honors dignity, autonomy, cultural identity, and personal safety. Clients receiving non‑medical home‑care services have clearly defined rights and shared responsibilities that support a safe and respectful care environment.

Client Rights

1. Dignity & Respect

• Be treated with courtesy, kindness, and compassion
• Receive services in a non‑judgmental, trauma‑informed environment
• Have cultural, spiritual, and personal values honored
• Be free from abuse, neglect, exploitation, or discrimination

2. Privacy & Confidentiality

• Expect privacy during all personal care tasks
• Have personal information kept confidential
• Know how your information is used and who it may be shared with
• Request copies of your records

3. Autonomy & Choice

• Participate in decisions about your care
• Refuse services or request changes to your care plan
• Have a representative involved in care decisions if desired
• Maintain independence and personal routines whenever possible

4. Clear Communication

• Receive understandable explanations about services
• Be informed of schedule changes or caregiver assignments
• Ask questions and receive timely answers
• Receive information in your preferred communication style when possible

5. Quality & Safety

• Receive services from trained, competent, and respectful staff
• Expect caregivers to arrive on time and perform assigned duties
• Voice concerns without fear of retaliation
• Request a supervisor or Administrator review at any time

6. Grievances & Complaints

• File a complaint at any time
• Have concerns addressed promptly and professionally
• Receive a timely response and resolution
• Be protected from retaliation for expressing concerns

Client Responsibilities

1. Provide Accurate Information

• Share relevant health, safety, and household information
• Notify the agency of changes in condition, environment, or contact information

2. Maintain a Safe Environment

• Ensure the home is reasonably safe for care delivery
• Secure pets when necessary
• Avoid smoking during service visits
• Provide necessary supplies for personal care tasks

3. Respect Caregivers

• Treat staff with courtesy and respect
• Maintain appropriate boundaries
• Refrain from harassment, threats, or unsafe behavior

4. Participate in Care

• Follow the agreed‑upon service plan
• Communicate preferences or concerns promptly
• Be available during scheduled service times

5. Financial Responsibilities

• Provide accurate payer information
• Notify the agency of changes in insurance or payment arrangements
• Pay any agreed‑upon fees in a timely manner

How to Report Concerns or Request Support

Clients may contact Serenity Scope at any time to:

• Request changes
• Ask questions
• File complaints
• Report safety concerns

Serenity Scope Home Care LLC

Email: contact@serenityscope.com

Location: Gary, Indiana

Website: www.serenityscope.com

Employee Privacy & Technology Use Policy

Effective Date: August 27, 2026

Serenity Scope Home Care LLC (“Serenity Scope,” “the Agency”) is committed to protecting employee privacy while ensuring safe, compliant, and professional use of technology. This policy outlines how employee information is handled, expectations for technology use, and required procedures for Electronic Visit Verification (EVV) through the Sandata system.

1. Purpose of This Policy

This policy ensures:

• Protection of employee personal information
• Proper use of agency technology and communication tools
• Compliance with HIPAA‑aligned confidentiality standards
• Accurate and timely EVV documentation through Sandata
• Safe, respectful, and professional digital conduct

2. Employee Privacy Rights

Serenity Scope respects the privacy of all employees. Employees have the right to:

• Have personal information stored securely
• Know how their information is used
• Request corrections to inaccurate information
• Expect confidentiality regarding personnel files
• Be informed of any legally required disclosures

Serenity Scope does not sell, rent, or share employee information for marketing or non‑business purposes.

3. Information the Agency Collects

To comply with Indiana PSA regulations and employment laws, Serenity Scope may collect:

• Contact information
• Emergency contacts
• Licensing and credential information (LPN, CNA, HHA, etc.)
• Background check results
• EVV records (clock‑in/out, GPS verification, service tasks)
• Training records
• Incident reports
• Performance documentation

All information is stored securely and accessed only by authorized personnel.

4. Confidentiality Expectations

Employees must:

• Maintain confidentiality of all client information
• Follow HIPAA‑aligned standards
• Protect client records, notes, and personal details
• Avoid discussing client information in public or online
• Use only approved communication channels for client‑related matters

Violation of confidentiality may result in disciplinary action or termination.

5. Technology Use Standards

Employees are expected to use technology responsibly and professionally.

A. Acceptable Use

Employees may use agency‑approved devices or personal devices for:

• EVV documentation
• Communication with supervisors
• Reviewing schedules
• Accessing training materials
• Reporting incidents

B. Prohibited Use

Employees may not:

• Use client information for personal purposes
• Store client data on personal devices
• Take photos or videos inside client homes
• Post client‑related content on social media
• Share login credentials
• Disable location services required for EVV
• Use agency systems for harassment, discrimination, or inappropriate content

6. Electronic Visit Verification (EVV) — Sandata Requirements

Indiana requires all personal care and home‑care providers to use Sandata EVV to verify service delivery.

Employees MUST:

• Clock in and out using the Sandata Mobile Connect app or telephonic EVV
• Enable GPS/location services during visits
• Document required service tasks accurately
• Report technical issues immediately
• Maintain the confidentiality of EVV data
• Use their own unique login credentials
• Follow all agency EVV training procedures

Employees MUST NOT:

• Clock in or out away from the client’s home
• Allow another person to complete EVV on their behalf
• Manipulate or falsify EVV records
• Disable GPS or app permissions
• Ignore EVV alerts or missing entries

Falsification of EVV records is considered fraud under Indiana Medicaid rules and may result in termination.

7. Use of Personal Devices

Employees may use personal smartphones for EVV and communication only if:

• The device is in good working condition
• GPS/location services are enabled
• The Sandata app is installed and functioning
• The employee maintains device security (passcode, screen lock)

Serenity Scope is not responsible for personal device damage or data usage.

8. Monitoring & Security

Serenity Scope may monitor:

• EVV compliance
• Communication with supervisors
• Use of agency systems
• Security risks or breaches

The agency does not monitor personal content unrelated to work.

9. Social Media & Online Conduct

Employees must:

• Maintain professional boundaries
• Avoid posting client information
• Avoid representing Serenity Scope without authorization
• Refrain from negative or harmful online behavior involving clients or coworkers

10. Reporting Concerns

Employees must report:

• Privacy breaches
• EVV issues
• Lost or stolen devices
• Suspicious activity
• Technology malfunctions

Reports should be made immediately to the Administrator or Intake Specialist.

11. Disciplinary Action

Violations of this policy may result in:

• Coaching or retraining
• Written warnings
• Suspension
• Termination
• Reporting to regulatory authorities (if required)

12. Acknowledgment

Employees will sign an acknowledgment confirming they understand and agree to follow this policy.

Website Disclaimer

Effective Date: August 27, 2026

The information provided on the Serenity Scope Home Care LLC website is for general informational and educational purposes only. By using this website, you acknowledge and agree to the terms outlined in this Disclaimer.

1. Non‑Medical Services

Serenity Scope Home Care LLC is a non‑medical personal services agency (PSA). Nothing on this website constitutes:

• Medical advice
• Diagnosis
• Treatment
• Nursing assessment
• Clinical recommendations

Visitors should consult licensed medical professionals for any health‑related concerns.

2. No Professional Advice

Content on this website—including articles, service descriptions, wellness information, and educational materials—is not a substitute for professional medical, legal, financial, or therapeutic advice.

Any reliance on information from this website is at your own discretion.

3. Accuracy of Information

Serenity Scope Home Care LLC strives to keep all information accurate and up‑to‑date. However, we do not guarantee:

• Completeness
• Accuracy
• Reliability
• Availability
• Timeliness

Service offerings, policies, and content may change without notice.

4. External Links

Our website may contain links to third‑party websites or resources. Serenity Scope Home Care LLC:

• Does not control external sites
• Is not responsible for their content, privacy practices, or accuracy
• Does not endorse any third‑party products or services

Visitors access external links at their own risk.

5. No Warranties

The website is provided “as‑is” without warranties of any kind, including:

• Express warranties
• Implied warranties
• Fitness for a particular purpose
• Non‑infringement

We do not guarantee uninterrupted or error‑free website operation.

6. Limitation of Liability

Serenity Scope Home Care LLC is not liable for:

• Damages arising from website use
• Technical issues
• Inaccurate information
• Unauthorized access attempts
• Reliance on website content

This includes direct, indirect, incidental, or consequential damages.

7. Client‑Specific Information

Any client‑related information shared through:

• Contact forms
• Intake forms
• Employment applications

is handled according to our Privacy Policy and HIPAA Notice of Privacy Practices. Website content does not replace official client service agreements or care plans.

8. EVV & Technology Systems

Information about Electronic Visit Verification (EVV), Sandata, or other agency systems is provided for general understanding only. Operational requirements for employees are governed by:

• Agency policy
• State regulations
• Employee training
• Technology use agreements

Website descriptions do not replace official employee documentation.

9. Changes to This Disclaimer

Serenity Scope may update this Disclaimer at any time. The most current version will always be posted on this page.

10. Contact Information

For questions about this Disclaimer, contact:

Serenity Scope Home Care LLC

Email: contact@serenityscope.com

Location: Gary, Indiana

Website: www.serenityscope.com

Non‑Discrimination & Cultural Humility Policy

Effective Date: August 27, 2026

Serenity Scope Home Care LLC is committed to providing equitable, respectful, and culturally humble care to every client. We do not tolerate discrimination of any kind and ensure that all individuals interacting with our agency are treated with dignity, compassion, and fairness.

1. Non‑Discrimination Commitment

Serenity Scope provides services without discrimination based on:

• Race
• Color
• National origin
• Ethnicity
• Language
• Religion or spiritual beliefs
• Sex
• Gender identity or expression
• Sexual orientation
• Age
• Disability
• Veteran status
• Marital or family status
• Socioeconomic status
• Cultural background
• Any other protected category under federal or Indiana law

All clients have equal access to services, respect, and support.

2. Cultural Humility Standards

Serenity Scope practices cultural humility through:

• Respect — honoring each client’s identity, values, and lived experience
• Awareness — recognizing personal biases and avoiding assumptions
• Non‑Judgment — providing care with openness, curiosity, and compassion
• Adaptability — adjusting care approaches to align with client preferences
• Communication — using sensitive, clear, and culturally respectful language

We believe every client is the expert of their own life, culture, and needs.

3. Language Access

Serenity Scope supports communication equity by:

• Providing interpretation or translation resources when available
• Ensuring clients understand their care plan and rights
• Respecting preferred communication styles and formats

Clients may request communication in their preferred language.

4. Staff Expectations

All employees must:

• Treat clients with dignity and respect
• Provide culturally sensitive, non‑judgmental care
• Avoid discriminatory behavior, language, or assumptions
• Report concerns related to discrimination or cultural disrespect
• Participate in required training related to cultural humility

Discrimination by staff may result in disciplinary action or termination.

5. Client Expectations

Clients and their representatives are expected to:

• Treat staff with courtesy and respect
• Refrain from discriminatory or harassing behavior
• Communicate preferences or concerns promptly

Discriminatory behavior toward staff may result in service reassessment.

6. Reporting Concerns

Serenity Scope encourages clients, families, and employees to report any concerns related to discrimination, cultural disrespect, or bias. Reports will be:

• Investigated promptly
• Addressed professionally
• Handled without retaliation

Contact: contact@serenityscope.com

7. Policy Updates

This policy may be updated periodically to reflect regulatory changes, agency standards, and best practices in culturally humble care.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies



We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

Third Party Collection of Information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

Transfer of data outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.